For all Made to Order enquiries or requests please contact us by email.
Made to Order
Requests for a new design or specific size that is not shown on our website may take longer due to the design and quality control process. Also if ordering larger quantities this may take longer than the quoted lead time.
We require payment in full prior to making on all Made to Order requests and all large quantity requests. This includes ‘out of stock’ items on our online shop. This is due to each piece being individually made by hand.
We do not accept returns on Made to Order unless the item is faulty. This is due to the fact that a specific design, size or quantity has been requested. However, we do try to avoid this situation occurring by working through the design process with the customer prior to making each piece.
Delivery charges apply depending on quantity and weight of the consignment.
How Long Will It Take For My Order To Arrive?
Our lead time on placed orders which are not currently in stock is approximately 6 weeks. This is due to the glass being made by hand. However, we endeavour to send the order as soon as it has been made and if an item is in stock it will be despatched as soon as possible.
Contact Lisa at firstname.lastname@example.org for enquiries or Made to Order requests.
Glass Product Safety Information
As with all glass products keep small parts away from children and keep glass out of direct sunlight.