Frequently Asked Questions
What is your glass made of?
The glass we use is a barium crystal which is a soda based glass with barium added to it which gives a fine quality to the glass.
What temperature is the glass melted at?
Our glass is melted at between 1200 and 1260 degrees Celsius. Our working temperature is between 1050 and 1100 degrees Celcius.
Who makes the glass?
All of our glass is individually handmade by Colin Green here at Wight Island Glass on the Isle of Wight. He has over 30 years experience designing and making glass. We use only traditional glass making tools and methods.
Why do you advise glass products to be kept out of direct sunlight?
This is because the sun’s rays can be magnified by a lens. This is why we advise that our clear glass products are kept out of direct sunlight.
Can I visit you to see the glass being made?
Sorry, our glass studio where we make our glass is not open to the public.
Our Online Shop & Payments
Your online shop will not allow me to order the quantity that I require of the same product?
Our online shop is set up so that it will only allow a person to order the amount we currently have in stock. Each piece is made by hand which means items may be low in stock or out of stock. We strongly recommend that you contact us if you are requiring matching sizes so they can be made rather than ordering part that is in stock and then asking us to make the remainder. This is so we can get the colour, size and design matching as best possible.
Can I pay by debit/ credit card without a PayPal account?
Yes you can pay with a debit/ credit card via our online shop at checkout via PayPal. You do not need a PayPal account to do this.
Do you take card payments over the telephone?
No, sorry. Currently we are unable to do this.
I would like to stock your glass. Do you do wholesale?
This is a question we are often asked. No, sorry we do not allow our bespoke glass to be sold by anyone other than ourselves.
Can I purchase your glass from a shop on the Isle of Wight?
Yes, you can now purchase our glass from us at our shop in Wheatsheaf Lane, Yarmouth, Isle of Wight. PO41 0PF
Opening times in Autumn and Winter will be less than in Spring and Summer months.
I have telephoned but there is no answer?
The best way to contact us is via email or the quick contact form where we will reply as soon as possible. Unfortunately if we are making glass we are unable to answer calls.
I have not had a reply to an enquiry I have sent via email or the Quick Contact Form?
We usually answer emails from customers in the evening and usually within 48 hours. If you have not had a reply please firstly check that your email address is correct and secondly that our reply email has not gone to your junk folder.
Do you deliver worldwide?
Yes we do. Please contact us via email for postage costs.
I am trying to order from overseas but your online shop will not allow me to?
This is because our online shop is currently set up for delivery to the United Kingdom only. If you require delivery to overseas then please contact us via email where we will advise you of postage costs and then how to purchase.
What are your UK delivery charges?
We charge £3.99 per order under £50 and delivery is free per order over £50 for all items in stock via the online shop for UK delivery. This excludes Made to Order and Glass repairs service where there is a delivery charge depending on weight and value of the order. Click here for full delivery information. We send all of our glass recorded delivery, usually via Royal Mail or Parcel Force.
When I have placed my order can I request that my parcel be left without a signature?
For all orders we use a signed for service. This allows us to track your order and so a signature is required. We are unable to ask the courier when we post your order to leave it anywhere other than the delivery address and without a signature.
Has my order gone through?
When you have placed an order online you will automatically receive confirmation via email. If you are unsure or encounter any problems with this process then please contact us. Once we have sent your order we will send you a confirmation via email to notify you that it has been posted. Please check that your email address is correct. If you have not entered the correct email address then you will not receive the confirmation automated emails.
Can I cancel my order?
How long will I have to wait for a Made to Order request?
Our lead times vary. Please contact us by email for current lead times. Each piece is individually made by hand so lead times will depend on quantity and current placed orders. On orders for large quantities this may take longer but we will advise you on the lead time when placing the order.
When do I pay for my Made to Order request?
We require payment on all Made to Order requests and on all large quantity requests prior to these being made.
What payment do you accept on Made to Order and Glass repairs?
We accept payment via BACS or via PayPal.
Do we accept returns?
Our Light Pulls
Are your light pulls hollow?
No, our light pulls are solid which means they are sturdy.
Do you supply the cord for the light pull?
No, sorry we do not. This can be purchased from any hardware store.
How is the light pull attached to the cord?
Our light pull fitting has a screw fitting.
Our light pulls online now have marine grade A4 stainless steel fittings which are made in Britain. They allow for a thicker cord unlike our previous aluminium and nickel fittings which we no longer use.
The instructions and information on how to fit our light pulls are shown by clicking on the link on each product description or on the link below.
Can the light pull be attached to a chain instead of a cord?
No. Our light pulls are only suitable for use with a cord.
How do I fit the cord?
Our British made marine grade A4 stainless steel fittings have been designed to allow for a thicker cord. Depending on the thickness of your cord it may mean that you will need to tie more than a single knot to ensure the knot(s) are unable to be pulled back through the hole in the top of the cap. For full fitting instructions on how to fit our new stainless steel light pulls click here.
If you experience any problems then please contact us.
What is the difference between the colour applied internally or externally?
We use several processes when applying colour to the glass. If the colour is applied internally then it will be encased in clear glass which gives a smooth surface. If the colour is applied externally then there will be little or no clear glass externally as it has been covered with the colour during the glass making process. When the colour has been applied externally it can give a smooth, textured or ribbed surface depending on how it was made. We have tried to include in the individual product description information about this. This also includes combinations of internally and externally applied colours and includes Silver leaf and Gold leaf applications.
Do you do glass repairs?
Yes we do offer this service. For further details please click here.
Our Memory Paperweights
Can you incorporate human ashes in your memory paperweights?
Yes we can offer this service. Please click here for details.
Do you recycle?
Yes we do. We recycle all our glass off cuts by making them in to something new such as jewellery, photo frames, fridge magnets, clocks, key rings and for our wall art. None of our glass is wasted to landfill.
Where possible our packaging and boxes that we post our orders in are recycled by using boxes and packaging that other local businesses no longer need. We reuse all boxes and packaging that we receive.
We have also converted one of our furnaces to heat our annealing kiln using the waste heat. Our larger furnace which is well insulated has a recuperator fitted which reuses the waste energy.
Cupboard and door knobs
Do you still make your cupboard and door knobs?
No sorry. As from May 2017 we no longer make our handmade cupboard and door knobs.
If there is a question that has not been answered then please contact us via the Quick Online Contact Form.